*Insurance coverage is subject to change without notice. For details, please contact the car rental company.

*This insurance coverage has been translated as references from the Japanese official website of each car rental company. For this reason, if the official website of the car rental company does not match the contents of our page, the official website of the car rental company is the correct information.

*Please note that Pam, Inc. and the car rental company are not responsible for any misunderstandings or troubles caused by translation.

Insurance compensation system of Nikku Car Rental

Scope and limit of compensation

If an accident occurs while using the rental car and causes damage to the company or a third party, the customer is responsible for compensating the damage.
The company provides the following insurance and compensation system to cover liabilities from accidents, but any amount exceeding the deductible and the maximum compensation limit must be paid by the customer.

Cases where insurance and compensation do not apply

The customer is fully liable for accidents occurring under the following circumstances:

• Failure to report the accident to the police (unable to obtain a police accident report).
• Failure to notify the company from the accident scene.
• Settling with the other party without the company's approval.
• Accident causes by unauthorized extension of the rental period.
• Accident caused by a driver not listed in the contract.
• Failure to wear a seatbelt while driving.
• Drunk driving.
• Driving without a valid license.
• Vehicle damage caused by theft.
• Accident occurring while exceeding the vehicle's seating capacity.
• Driving on beaches, riverbanks, forests, or any areas outside official roadways.
• Damage or corrosion caused by improper usage.
• Using the rental car for races, tests, or towing/pushing other vehicles.
• Accidents involving the customer's own vehicle or a vehicle managed by the customer.
• Mechanical failure due to operational mistakes.
• Damage caused to rental cars or signs inside the store.
• Damage to in-vehicle equipment.
• Scratches caused by tire chains, ski carriers, or other accessories.
• Tire punctures, damage, or loss of wheel caps.
• Violations of rental agreement terms.
• Accidents falling under exemptions in insurance policy terms.
• Accidents due to poor vehicle management.
• Repair costs within the deductible amount.
• Theft due to insufficient vehicle management.

Collision damage waiver plan

If you enroll in the liability waiver program at the time of reservation or contract signing, the deductible amount for property damage and vehicle compensation will be waived in the event of an accident, except in the following cases:
・Failure to report the accident to both the police and the company.
・Accidents where insurance payouts are not applicable.
・Accidents that violate the company's rental agreement terms.
・Accidents occurring during unauthorized rental period extensions.

*For rental agreements lasting between 15 days and one month, the enrollment fee covers 15 days, and the coverage is applicable for the duration of the rental agreement.

Cases where the liability waiver program does not apply

Even if you have enrolled in the liability waiver program, you will still be responsible for the deductible amount if the accident results from the following serious traffic violations:

• Accidents caused by speeding.
• Accidents occurring when crossing the center line in a no-overtaking zone.
• Accidents caused by ignoring traffic lights.
• Accidents resulting from failure to come to a complete stop at a stop sign.
• Accidents due to prohibited right turns, illegal U-turns, or entering a direction not permitted.
• Accidents deemed malicious or intentional.

Customer liability in case of an accident

In case of an accident

• First, take emergency measures for any injured persons! (Call an ambulance, etc.)
• Move the accident vehicle to a safe location.
• Be sure to report the accident to the police.
  (You will need to obtain an accident report. Failure to do so will result in your being ineligible for compensation, and you will be responsible for all costs.)
• Identify the other party and make a note of the accident details.
• Contact Nikku Car Rental.
• In case of violation of traffic laws
• Handling of the car
  ・If the car is drivable, please continue to use it until the return date.
  ・If the car is not drivable, please follow our instructions.

In case of malfunction

• If your vehicle breaks down or malfunctions while in use, please contact us immediately. If you continue to use the vehicle despite a malfunction, resulting in it becoming unable to drive, you will be responsible for the repair costs.
• If your vehicle breaks down or malfunctions while in use, please contact us immediately. If you continue to use the vehicle despite a malfunction, resulting in it becoming unable to drive, you will be responsible for the repair costs.
  However, we will reimburse the customer for any expenses incurred by the customer that are found to have been caused by defects existing prior to the rental.

Non-operation charge (NOC)

In the event of an accident, theft, breakdown, or damage requiring repair or cleaning of the vehicle, you will be responsible for the following amount as compensation for lost business during that period (please note that this is different from the Collision Damage Waiver system).