Privacy Policy

The English version of the privacy policy was prepared for reference purposes only. You can see the original Japanese version here. Furthermore, if there is any contradiction between the Japanese version and the English version, the Japanese version shall take priority. Pam Inc. shall not be liable for any misunderstanding as a result of translation.

[1] Definition of personal information

We define all of the information that can identify a specific individual, such as name, address, telephone (FAX) number, e-mail address, mobile phone (PHS) number, gender, and/or date of birth as personal information.

[2] Acquisition and intended use of personal information

The personal information acquired by us when our customers use the following services are obtained by appropriate and fair means, and collected only within the required scope.

1. Services on the website

・Booking and inquiries about package tours
・Booking of rooms and related inquiries
・Booking of rental car and related inquiries
・Booking of activities and related inquiries
・Booking for golf and related inquiries
・Inquiries for travel concierge services
・Member registration
・Communication with customers (for example, when responding to a customer's inquiry)

2. Services provided by the informational magazine

・Home delivery
・Member registration
・Document request
・Communication with customers (for example, when responding to a customer's inquiry)

3. Application and inquiries about adoption

4. Statistical marketing surveys related to our services

[3] Disclosing or providing information to a third party

The Company shall not disclose or provide the personal information of customers to third parties, except in the following cases. Furthermore, provision to contractors shall not be considered as disclosure or provision to a third party.

1. When customer consent has been obtained
2. When disclosure or provision has been requested based on the provisions of law
3. When cooperation is required to implement public projects by central or local governments, and there is a risk of hindering the performance of the project through obtaining the customer's consent
4. When it is necessary to protect vital interests, such as human life, body, or property, and it is difficult to obtain the customer's consent

[4] Supervision of contractors

If the Company is deemed as reliable, disclosure or management of personal information can be outsourced as a part of the Company's business to a contractor that has entered into a confidentiality (relating to the handling of personal information) agreement with the Company. In this case as well, the subcontractor will be supervised so that personal information of customers is handled in accordance with relevant laws and regulations, and this Privacy Policy.

[5] Proper management of personal information

The Company properly manages the personal information of customers, as well as makes efforts to prevent leakages, losses, or falsifications, and conducts proper in-house training on the handling of personal information for officers and employees. It also defines certain retention periods for all personal information in order to smoothly operate the Company's services. The information is disposed in an appropriate way after the respective retention periods have expired.

[6] Outsourcing the management of personal information

If the management of personal information is to be outsourced, a party that sufficiently meets the criteria for the protection of personal information is selected, and an agreement is signed in order to ensure proper management.

[7] Cookies released by the Company

The sites and services operated by the Company may send cookies to a user's computer. Cookies contain usage records and other information that is stored on the user's computer as a file.

Cookies can be rejected via browser settings. If they have been rejected, there may be restrictions in some functions while using the contents and services provided by the Company.

[8] Compliance with relevant laws and regulations

The Company complies with relevant laws, regulations, and other norms relating to personal information. The Company's privacy policy is in accordance with these laws, regulations, and other norms, and personal information is handled in accordance with prescribed terms.

[9] Initiatives for the future protection of personal information

Pam Inc. strives for continuous improvement in the protection and handling of personal information.

Revised in June, 2015