*Insurance coverage is subject to change without notice. For details, please contact the car rental company.
*This insurance coverage has been translated as references from the Japanese official website of each car rental company. For this reason, if the official website of the car rental company does not match the contents of our page, the official website of the car rental company is the correct information.
*Please note that Pam, Inc. and the car rental company are not responsible for any misunderstandings or troubles caused by translation.

Insurance compensation system of MAZDA car rental hiroshima

Large-scale automobile insurance

MAZDA car rental hiroshima automatically enrolls in industry-leading automobile insurance (bodily injury liability, property damage liability, personal injury, and vehicle insurance general conditions (50,000 yen deductible)), so you can rest assured that even if an accident occurs, you will be compensated within the limits of the insurance amount.
However, please note that you will be responsible for any damages incurred in accidents that violate our rental agreement, accidents that fall under the exemption clauses of the non-life insurance company's insurance policy, or when a police accident certificate cannot be obtained.
*Insurance fee is included in the rental fee

*Please swipe sideways to view

*Hospitalization and outpatient care is limited to a maximum of 180 days from the date of the accident.

CDW (Collision Damage Waiver)

If you sign up for the Collision Damage Waiver System (optional), you will be exempt from paying the single accident collision waiver amount described above.
Please note that NOC (Non-Operation Charge) and towing charges will not be waived.
If multiple accidents occur during the same rental, only the first accident will be applied.
Please note that joining or cancelling the contract is not possible after the rental procedure has been completed.
In addition, the CDW (Collision Damage Waiver) applies only to the rental contract holder.
If multiple people will be driving the vehicle, you will need to apply for CDW (Collision Damage Waiver) when signing the rental contract.
The Renter and the driver indicated at the time of rental cannot enroll in the following cases:

• If you have had your license for less than one year
• If you are under 18 years old
• If you are 70 years old or older
• If there has been an accident in the past and the company deems the person inappropriate
• CDW will not be held liable in the unlikely event that an accident occurs when business use is discovered while using a personal vehicle.

* Up to 4 people can apply per subscription.
*NOC compensation system is also available (fees vary depending on the vehicle model).
*Joining the NOC compensation system requires joining the liability exemption compensation system.

Non-operation charge (NOC/compensation for business interruption)

In the unlikely event that a customer has an accident and their vehicle needs repair, this system requires the customer involved in the accident to cover part of the compensation for lost work time during the repair period.

*Please check with the rental car company regarding vehicle type and price.
・Non-operation charge (NOC) compensation option: 990 yen/day
・If you purchase the NOC compensation option when making a reservation, you will be exempt from the above compensation for business closure.
・Only available to customers who have signed up for the Collision Damage Waiver option (cannot be purchased alone)

Exclusion of insurance and compensation

Please use the rental car in accordance with the rental agreement.
Please note that you will be responsible for any damages incurred as a result of an accident occurring during driving or in any of the following conditions:
In this case, the aforementioned insurance compensation system and vehicle/property damage exemption compensation system included in the basic fee will not apply.
If we have paid damages that should be borne by you in advance, you must immediately pay us an amount equal to the amount paid in advance.

〇If the prescribed procedures, such as contacting the police and our company, have not been taken at the scene of the accident

If you violate the rental agreement

・Driving without a license
・Drunk driving/driving while intoxicated
・If an accident occurs while driving the vehicle and someone other than the contract holder or driver
・If there is no contact with our store
・In the case of an unauthorized extension of the rental period
・If you settle without permission
・If an accident occurs due to a driver who has provided a false name, age, address, etc.
・If you violate any other terms and conditions of the rental agreement

When an exemption from liability under the insurance policy or compensation system applies, or when payment is excluded

• Accidents caused by breakdowns
• Flat tires/tire damage
• Loss or damage to wheel caps
• Battery trouble caused by leaving the lights on etc.
• Lost keys
• Emergency puncture repair kit fee
• Damage to property owned, used, or managed by the customer
• When there is a fault in use or management

When there is a deficiency in use or management

• If your car is left unlocked and stolen
• Repair costs for damage or corrosion to the vehicle body caused by poor use
• Damage to in-car equipment
• Loss of equipment
• Damage caused by improper installation or equipment of tire chains, carriers, or child seats
• Damage to vehicles caused by driving off roads, such as on the coast, riverbanks, or through forests (accidents that occur off maintained roads)
• Repair costs incurred due to incorrect fuel type when refueling

*Insurance applications can only be made at the time of departure.You cannot join or cancel the contract during the rental period.
*Seat belts and child seats must be worn.

Measures for accidents caused intentionally, by gross negligence, or in violation of laws and regulations

〇If an accident occurs due to gross negligence

If you violate the rental agreement

• Drunk driving ・Driving under the influence of alcohol ・Drowsy driving ・Driving without a license ・Driving while fatigued
• Speeding by 30km/h or more/intentional
• If there is a risk that you will not be able to drive normally due to illness, the influence of drugs, or other reasons.
• Aggressive driving, etc.

If an accident occurs due to gross negligence

CDW does not apply and the following fees will be charged as damages regardless of whether you have subscribed to it or not.

• If the vehicle can be driven: 180,000 yen
• If the vehicle cannot move: 250,000 yen

*Accident exemption, compensation amount, and NOC are included in the above.
*If we have fully compensated for any damages incurred, we will not charge you.

Accidents caused by gross negligence

• Rear-end collision (reverse collision)
• Holding/looking at a mobile phone
• Ignoring traffic signals
• Speeding violation: between 15km and 30km
• Significant improper handling and braking
• Distracted driving such as not paying attention to the road ahead

Damages exceeding the amount of insurance coverage

You will be responsible for any damages that exceed the amount of insurance coverage and for any damages that are not covered by insurance.
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