*Insurance coverage is subject to change without notice. For details, please contact the car rental company.

*This insurance coverage has been translated as references from the Japanese official website of each car rental company. For this reason, if the official website of the car rental company does not match the contents of our page, the official website of the car rental company is the correct information.

*Please note that Pam, Inc. and the car rental company are not responsible for any misunderstandings or troubles caused by translation.

Insurance compensation system of J-Trip Car Rentals

About insurance and compensation

If the customer (the renter and the driver declared at the time of rental) causes damage to a third party or to our company due to an accident, the customer is responsible for compensating for that damage. To supplement this liability for damages (for which the insurance company pays insurance benefits), compensation is included through insurance with the following limits. However, the deductible amount is the customer's responsibility.

*For injuries resulting from passengers' car accidents (including death or disability), regardless of the driver's fault percentage, compensation is provided up to a limit of 30,000,000 yen. The amount of damages, including medical expenses, is calculated according to the terms of the insurance policy.

Non-Operation Charge (NOC)

Within the compensation amount for property damage and vehicle coverage, this refers to the amount borne by the customer.
*Note: The deductible compensation fee varies depending on the usage and class.

In the event of accidents, theft, breakdowns, or damage to the vehicle that is not dur to our responsibility, if repairs, cleaning, or other maintenance are necessary during that period, you will be required to pay the following amounts regardless of the extent of the damage or the duration of repairs as part of the business compensation.
Non-Operation Charge (NOC) does not include consumption tax (including local consumption tax).
Even if you have purchased the Vehicle and Property Accident Deductible Compensation System, you will still be responsible for this charge, so please be aware.
Separate charges such as towing fees will be borne by the customer.

Regarding cases where insurance coverage cannot be applied

In the following situations or conditions, all compensation systems will not apply in the event of an accident.

• Drunk driving or driving without a license
• Damage to tires, punctures, or loss of hubcaps
• Failure to report the accident to the police at the accident site (if a police accident certificate cannot be obtained)
• Drunk driving or driving without a license
• Damage to tires, punctures, or loss of hubcaps
• If you fail to report the accident to the police at the accident site (if a police accident certificate cannot be obtained)
• If you fail to notify the rental office from the accident site (for accidents occurring outside business hours, please make sure to contact us the next morning).
• If you were not wearing a seatbelt while driving.
• If you settle with the other party without authorization.
• If you drive on beaches, riverbanks, or forested areas other than roads.
• If there is a malfunction due to operator error.
• If you exceed the specified passenger capacity during driving.
• If an accident occurs involving a driver or co-driver not specified in the rental agreement.
• If there is damage to the interior equipment of the vehicle.
• If you violate the terms of our rental agreement.
• If the accident falls under any other exclusion clause in the insurance policy.
• If the driver exhibits serious negligence (such as speeding or running red lights).