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FAQ
Top 5 of Tabirai Japan Car Rental's FAQ
Please explain the reservation procedure.
How do I receive final confirmation after I’ve made a reservation?
What is the procedure for cancelling or adjusting a reservation after confirmation?
What is included in the displayed price?
How does insurance / compensation work with the rental cars?
FAQ in each situation
FAQ’s and other frequently requested information can be found here.
Check , change, or cancel reservation
Please explain the reservation procedure.
How do I receive final confirmation after I’ve made a reservation?
What is the procedure for cancelling or adjusting a reservation after confirmation?
Does the name on the reservation have to be the same than the rental user?
After I rent the car, can I return it earlier than planned?
Can I extend my reservation after renting the car?
I accidentally deleted the reservation confirmation e-mail. Could you send it again?
What if I cannot use the car due to natural disasters like typhoons?
What if I want to change the reservation date due to natural disasters like typhoons?
What if I'm running late to rent the car?
When is the busiest month? Can I reserve a car at the last minute?
How far in advance can I make my reservation?
Can novice drivers (drivers who have acquired their driver's license within the past year) rent a car?
Form of payment for rental fee
How does the price structure work?
What is included in the displayed price?
What are the accepted payment methods?
I have heard about rental cars that charge an extra fee when exceeding a certain mileage.
Is there a cancellation fee?
Will there be any additional charges besides the total amount shown?
Pick-up and transfer the car arrangements
Is transport to/from my hotel possible?
Can the rental car be delivered to / left behind at the hotel?
What is the procedure for getting to your rented car after arriving at Haneda Airport?
What is the procedure for getting to your rented car after arriving at Narita Airport?
Insurance, CDW, etc.
How does insurance / compensation work with the rental cars?
Is it possible to choose the type of car?
Do you provide child safety seat？
If children travel along in the rental car, how is the person capacity calculated?
What should I do if I get into an accident or damage the car?
I forgot something in the car when I returned it.
Should we fill up the gasoline tank when we return the car?
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